Total Quality Management
SKU: 9780827371927 Supplier: Cengage Learning, Inc Out of stockDescription
Author Terry L. Richardson
Format Paperback | 288 pages
Dimensions 204 x 235 x 22mm | 839g
Publication 04 Sep 1996
This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.
ALSO AVAILABLE
INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER
Instructor's Guide, ISBN: 0-8273-8210-3
PRODUCT REVIEWS